Privacy Policy
CeraBrasil Manufacturing Ltd. ("we," "our," or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform. We comply with the General Data Protection Regulation (GDPR) and applicable international data protection laws to ensure your personal data is handled responsibly and transparently.
Information We Collect
We collect information you provide directly to us, such as when you register, place an order, subscribe to newsletters, or communicate with us through this service. This may include your name, address, telephone number, email address, payment information, and any other details necessary to fulfill your requests.
We also collect certain information automatically when you use our site, including your IP address, browser type, operating system, pages visited, and usage patterns, via cookies and other tracking technologies. This data helps us improve our service and enhance user experience.
Use of Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process orders, transactions, and deliveries
- Respond to inquiries, comments, or customer service requests
- Send updates, promotional materials, and marketing communications with your consent
- Personalize and improve our online platform and user experience
- Comply with legal obligations and enforce our terms and policies
Legal Basis for Processing
We process your personal data based on your consent, the necessity to fulfill our contractual obligations, compliance with legal obligations, and our legitimate interests in operating an efficient and secure platform.
Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers involved in operating our business, such as payment processors, delivery partners, and marketing services, under strict confidentiality and data protection obligations.
We may also disclose your information if required by law, to protect our rights or safety, or as part of a business transaction such as a merger or acquisition.
International Transfers
Your information may be transferred and processed outside your country of residence, including Brazil. When this occurs, we implement appropriate safeguards to ensure your personal data receives an adequate level of protection in accordance with applicable laws.
Data Security
We employ appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Despite these efforts, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal and regulatory requirements. When no longer needed, your data will be securely deleted or anonymized.
Your Data Protection Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data in certain circumstances
- Object to or restrict the processing of your data
- Withdraw your consent at any time where processing is based on consent
- Receive your data in a portable format
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please send a written request to our physical address at 1457 Avenida Paulista, Suite 12B, São Paulo, São Paulo, 01310-200, Brazil.
Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to collect information about your usage and preferences. You may control or disable cookies through your browser settings; however, this might affect the functionality and user experience of our site.
Children’s Privacy
Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children without parental consent. If we discover that we have inadvertently collected data from a child under the applicable age, we will take prompt steps to delete such information.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly to stay informed about how we protect your information.
Contact Information
For any questions or concerns related to this privacy policy or our data practices, please contact us in writing at the address below:
CeraBrasil Manufacturing Ltd.
1457 Avenida Paulista, Suite 12B
São Paulo, São Paulo, 01310-200
Brazil
Your privacy is important to us, and we are committed to handling your personal data with the utmost care and respect. Thank you for trusting CeraBrasil Manufacturing Ltd.